TERMS & CONDITIONS

Last Updated: December 2025

By accessing the AÇAÍ Studios website, entering the premises, or completing a booking, you agree to comply with the following Terms & Conditions. Full payment is required at the time of booking and confirms acceptance of these terms.

These Terms apply to all studio hire, photography sessions, content creation, and related services provided by AÇAÍ Studios.

1. Studio Use & Care

AÇAÍ Studios is a professional creative environment and must be used respectfully at all times.

Clients agree to the following:

  • All floors, walls, furniture, props, sets, and equipment must be handled with care.

  • Furniture and props must be lifted when moved and returned to their original position before the end of the session.

  • The studio must be left in the same clean and orderly condition as it was found.

  • All rubbish must be disposed of in the designated bins, and no personal items should be left behind.

  • Hot food, open drinks, and liquids are not permitted on sets unless prior approval is given.

  • Makeup, fake tan, body oils, paint, glitter, or staining products must not come into contact with studio furniture, props, or surfaces.

  • Any marks, floor damage, or issues noticed during use must be reported immediately.

  • The studio must be secured and locked upon exit.

Failure to comply with studio rules may result in additional charges or termination of the session without refund.

2. Bookings & Responsibility

  • All bookings must be made in advance and are only considered confirmed once full payment has been received and written confirmation issued by AÇAÍ Studios.

  • The person making the booking is responsible for ensuring all attendees comply with these Terms & Conditions.

  • Any errors or discrepancies in booking details must be reported as soon as possible.

  • AÇAÍ Studios reserves the right to make reasonable changes to studio layouts, rules, or procedures where necessary for safety or operational reasons.

3. Payment, Cancellations & Changes

Payment

  • Full payment is required at the time of booking.

  • No booking is held or confirmed without payment.

Cancellations

  • Cancellations made more than 7 days prior to the booking date are eligible for a full refund.

  • Cancellations made within 7 days of the booking date will result in 25% of the total booking fee being retained.

  • Cancellations made within 72 hours of the booking start time are non-refundable.

Rescheduling

  • Instead of cancelling, clients may request to move their booking to a new date within 14 days of the original booking, subject to availability.

  • Reschedule requests must be made outside of the 72-hour window.

  • Where successfully rescheduled within this period, no cancellation fee will apply.

No-Shows

  • Failure to attend without prior notice will be charged in full.

Studio-Initiated Cancellations

If AÇAÍ Studios must cancel a booking due to unforeseen circumstances, clients may choose between:

  • A full refund, or

  • Rescheduling the booking at no additional cost

No further compensation will be provided.

4. Session Timing, Late Arrivals & Overtime

  • Studio access is limited strictly to the booked time slot.

  • Late arrivals do not extend booking time.

  • Setup, filming, packing, loading, and exit must occur within the booked session period.

  • If additional time is required, clients must contact AÇAÍ Studios to check availability.

  • Overtime is subject to availability and will be charged at the standard hourly rate, payable on the same day.

  • Sessions that overrun and impact subsequent bookings may incur additional charges.

5. Damage, Cleaning & Additional Charges

Clients are fully responsible for any damage caused during their booking, including damage caused by guests or collaborators.

This includes (but is not limited to):

  • Broken, stolen, stained, marked, or damaged furniture, props, equipment, walls, or flooring

  • Damage caused by misuse, spills, adhesives, makeup, fake tan, oils, or liquids

  • Failure to return the studio to its original condition

AÇAÍ Studios reserves the right to charge for repair, replacement, or professional cleaning where required.
Invoices must be settled within 7 days of issue.

6. Conduct, Safety & Restrictions

  • The booking holder is responsible for the behaviour of all attendees.

  • Smoking, vaping, illegal substances, open flames, fire effects, smoke machines, or special effects are not permitted unless approved in writing.

  • Alcohol is only permitted with prior written consent.

  • Noise levels must be kept reasonable to avoid disruption to neighbouring properties.

AÇAÍ Studios reserves the right to end a session immediately if behaviour is unsafe, disruptive, or in breach of these Terms. No refund will be issued in such cases.

7. Personal Property, Liability & Parking

  • Personal belongings are brought into the studio at the client’s own risk.

  • AÇAÍ Studios accepts no responsibility for loss, theft, or damage to personal property.

  • Use of the studio is undertaken entirely at the client’s own risk, except where liability cannot legally be excluded.

  • Any liability attributable to AÇAÍ Studios is limited to the amount paid for the relevant booking.

  • Parking, where available, is used at the vehicle owner’s risk.

8. General Legal Terms

  • These Terms apply to all members of the booking party.

  • No variation to these Terms is valid unless confirmed in writing by AÇAÍ Studios.

  • Errors or omissions in documentation may be corrected without liability.

  • If any provision is deemed unenforceable, the remainder of the Terms shall remain in effect.

  • These Terms are governed by the laws of the country in which AÇAÍ Studios operates.

9. Liability & Insurance

Use of the studio is undertaken at the client’s own risk.

AÇAÍ Studios shall not be held responsible for any injuries, accidents, or incidents sustained by clients or their attendees during a booking, except where liability cannot legally be excluded.

Depending on the nature of your booking, you may be required to hold valid Public Liability Insurance, particularly for:

  • Events

  • Workshops

  • Commercial productions

  • Large teams or group bookings

Where required, proof of insurance must be provided upon request prior to the booking taking place.
AÇAÍ Studios reserves the right to refuse access to the studio if adequate insurance is not supplied.

10. Disputes, Inspection & Costs

  • After your booking, the Studio will inspect the space for damage or mess.

  • Any repair or replacement costs will be invoiced within a reasonable timeframe.

  • Documentation (photos, reports) will be provided upon request.

11. Termination of Access

ACAI Studios may revoke access or refuse future bookings if:

  • You repeatedly breach this Agreement

  • You cause unreasonable damage or disruption

  • You endanger the safety of others

  • You fail to pay outstanding cleaning or damage fees

12. Updates to This Agreement

ACAI Studios may update this Agreement periodically. Significant changes will be communicated to regular users or renters.

13. Contact Information

For questions, reporting damage, safety concerns, or event-related queries:

hello@acaistudios.co.uk